Our beginnings as a family-owned auto retailer continue to influence our values and behaviors today. We recognize that our success is grounded on the respect we have for our customers, vendors, and associates, and the duty we share to serve each with the utmost professionalism.
Reinforcing this understanding is Keystone's Code of Conduct, which outlines the behavioral expectations of Keystone associates. Moreover, our company values serve as a reminder everyday to honor our past while building our future.
Keystone Values:
- Commitment
- Are pledged to doing the good and right things for Keystone, our customers and associates
- Show a sense of ownership for contributing to Keystone’s success
- Recognize the "heart" of the Keystone community and live up to it
- Understand that our strength comes from our commitment to be a community working together
- Customer Service
- Recognize the importance of the customer, whoever it might be
- Are quickly and efficiently responsive to problems and issues
- Appropriately recognizes customer issues and concerns as they do their work
- Consistently seeks to exceed the expectations of our customers
- Recognize both external AND internal customers
- Execution
- Make things happen
- Follow through to completion
- Use relevant information and perspectives to make decisions and set goals
- Do not let potential failures limit their actions and behavior once a path has been chosen
- Maintain a balanced perspective and support it to other associates who are in doubt
- Integrity
- Model the values
- Admit mistakes
- Do not misrepresent the truth even when the message is difficult
- Have the courage to be as honest with themselves as they are with others
- Speak candidly, thoughtfully considering the message and audience
- Keep others informed and involved
- Leadership
- Show courage in saying and doing the difficult things that need to be said and done
- Are willing to be honest with themselves and others regarding their capability
- Recognize and reflect our industry leadership role in the things they say and do
- Hold the trust and future of Keystone as a personal responsibility
- Teamwork
- Work effectively with others
- Accept different perspectives
- Trust associates to carry their weight or ask for assistance
- Challenge others to work together
- Make sure that everyone that should "know" or be involved, are
- Fun
- Bring a positive attitude to the work day
- Don’t allow the press of work to overwhelm them
- Make a point of celebrating successes
- Bring a sense of humor to the day
