Eric Fairchild, a highly respected industry veteran of 19 years and Director of Northeast Sales and US Customer Support at the Exeter, Pennsylvania call center exemplifies Keystone’s values not only as an employee, but also through his tireless community efforts and volunteerism.
Pennsylvania State University, BA Communications
Favorite Athletic Team:
PSU football and Red Sox baseball
1968 Ford Mustang 390 GT 2+2 Fastback - driven by Steve McQueen in the movie Bullitt
“It ain’t over till it’s over.” – Yogi Berra
Lead with Passion
The automotive industry has remained at the forefront of innovation, design and engineering since the inception of Henry Ford’s first Model T in the early 1900s. From groundbreaking Hybrid and aluminum body vehicle models to advanced technology features and impressive horsepower, the industry is consistently reinventing itself to meet consumer and economic demand. There’s no denying the great impact of the automotive industry and its aftermarket on the global economy. “I find the industry and those in it to be fascinating. There aren’t many industries like ours. I appreciate the impact it has on our overall economy and the enthusiasm of those who are part of it,”
Fairchild chooses to lead with passion, the same passion that is at the foundation of our industry’s remarkable beginning. During his tenure at Keystone, Fairchild has interacted with the jobber community in many capacities including, but not limited to, a Customer Support Agent and Sales Associate; team building, process improvement and
Account Development Leader; as well as Regional Sales Manager and Director of Northeast Sales and US Customer Support. Despite his mounting industry experience and respect among fellow automotive professionals, Fairchild never forgot his humble beginnings at Keystone. He believes that in order to succeed as a strong leader, one must listen
more than talk and trust the skill sets of supporting team members.
“I hold my teammates in the highest esteem. At one time, I worked side-by-side with those I now manage. Many of them, like Freddie Solano, Tim Space, Kathye Miller and Tom Sabetta, have been in the industry for decades,” said Fairchild. “I may be in charge of team growth, strategy and final decision making, but I value my teammates’ years of
knowledge, customer relationships, instinct and collective voice to help us achieve great things together. Excellence can be achieved with great people, and we sure have them.”
The value Fairchild places on teamwork enables him to lead with passion. “[It’s sad] but in today’s day and age, we spend more time with our work family than actual family. But I couldn’t pick better people to spend the majority of my day with. My kids have grown up with these people – they’re more than workplace professionals. They’re friends... they’re like family,” said Fairchild. “There’s an outpouring of love, trust, affection and appreciation - you can’t put a value on that.”
Plan, Persist and Persevere
As challenging as it can be for someone new to gain a firm understanding of such an intricate and ever-evolving industry, a fresh perspective is exactly the kind of inquisitive objectivity needed to push the boundaries and achieve even greater success. “When I first started in this industry, I couldn’t even change a spark plug,” said Fairchild. “[Fast forward] 19 years later and I’ve come full circle, going from new guy to experienced guy. I can’t tell you at exactly what point it happened, but it eventually does,” he laughed.
The following words of wisdom are true no matter your company or position, whether you’re a store manager, technician, salesperson or marketing associate. “We work in a complex, challenging industry. It’s a tough environment. My advice is to be patient with acquiring the necessary knowledge, make a plan, stay focused on those things that
will truly move the needle and uphold integrity in all that you do,” said Fairchild. Those who plan and persist will persevere.
Making a Difference, at Work and in the Community
They say it’s what you do off the field that ultimately defines you but in the case of Fairchild, serving as an athletic coach to his daughters and their teammates is a fulfilling, inspiring joy like no other. His workplace leadership, acute attention to detail and unwavering belief in the power of teamwork makes him an ideal role model
at home and on the field.
“I participate in three leagues, two recreational and one travel. The standing joke around the office is ‘What team are you off to coach tonight.’ Depending upon the time of year, I have practice, a game or both every day,” said Fairchild. “But I love it and I’m fortunate to work for a company that values family as a priority, which allows
me to be so involved and spend this quality time with my girls.”
Fairchild mentioned how inspiring it is to work with kids and doesn’t take the mentorship role lightly. Their eagerness to learn and succeed is contagious. “They truly appreciate all the time you spend with them and they’re so honest,” he laughed. “Kids are upfront and matter of fact. I admire their transparency. There’s no better feeling
than when I hear ‘Hey coach!’ from a kid I haven’t seen in years. The [positive] impact we have as coaches is exactly why I do it,” said Fairchild.
Fairchild is a model of leadership, commitment and integrity, both to Keystone and the community he serves. His excellent workplace performance and commendable volunteerism have earned him the genuine respect of his peers and customers across the industry. Keystone is fortunate to have Fairchild as part of its family.