Sales Support

Professional support when you need it

SALES SUPPORT

We have approximately 300 inside sales associates in 6 call centers who are responsible for cultivating existing customer relationships, including receipt of customer orders, response to technical and other inquiries and proactive placement of outbound sales calls to customers.

  • Outbound calling representatives... Outbound calling representatives are responsible for proactively reaching out to customers to create an active dialogue around new promotions, marketing initiatives, new products and our marketing events.

     

  • Inbound calling representatives... Inbound calling representatives are responsible for responding to the approximately 600,000 inbound calls Keystone receives per month in connection with specific inquiries around order placement and fulfillment.

     

  • Outside Sales Force... The focus of our outside sales force is to identify and acquire new customers, and to further develop relationships with existing customers. Outside sales personnel are responsible for specific geographic regions across the United States, and they work with regional managers to penetrate and service new and existing markets. Outside sales personnel also sell value-added marketing services, such as merchandising support, e-Commerce and loyalty programs.

 

 

Sales Support
 

INDEPENDENT RETAILERS

Our independent retail customers, also so known as jobbers, are primarily small, owner-operated businesses, who merchandise and sell products directly to retail consumers and often provide installation services for purchased products. Keystone provides a broad range of products, rapid delivery, marketing support and technical assistance to this customer base.

New Business Development:

  • 1-800-432-8063 in the United States
  • 1-800-257-7190 x-6634 in Canada

Customer Service:

  • 1-800-233-8321

 

Independent Retailer Mechanic
 

EXPORT & INTERNATIONAL SALES

Global Service... For over 45 years, Keystone Automotive Operations, Inc. has affirmed its position as the global leader in the distribution of aftermarket automotive equipment and accessories worldwide. Keystone offers the largest assortment of specialty products in the automotive aftermarket industry.

We can expedite delivery of products to almost any country in the world. We export to the Middle East, Europe, Scandinavia, Russia, Latin America, South America, Australia, Africa and the Caribbean.

Make the Connection... With our breadth of products and marketing expertise, Keystone can help you drive profitable growth. Please contact us to learn more about what Keystone can do to help you expand your business.

Export Information:
Phone: +1 (570) 603-2005 Fax: +1 (570) 655-6950
 
Kyle Wickenheiser kwickenheiser@key-stone.com +1 (570) 655-4514 ext. 2349
+1 (570) 603-2349 (Direct:)
 
Español & Portuguese:
 
Viviane Pesotine

vspesotine@key-stone.com

+1 (570) 655-4514 ext. 2437
+1 (570) 602-6754 (Direct:)
 
Español
 
Alfonso Barrera abarrera@key-stone.com +1 (570) 655-4514 ext. 2418
+1 (570) 602-6756 (Direct:)
 
Rosilia King reking@key-stone.com +1 (570) 655-4514 ext. 7371
+1 (570) 602-6753 (Direct:)
 
Viviane Pesotine

vspesotine@key-stone.com

+1 (570) 655-4514 ext. 2437
+1 (570) 602-6754 (Direct:)
 
Japanese:
Noriko Nakajima noriko.nakajima@key-stone.com +1 (570) 655-4514 ext. 7387
 
Chinese:
Can Xie can.xie@key-stone.com 011+86+18923827160
 
International Customer Application
If you are interesting in becoming a Keystone Automotive Operations customer, please use our International Customer Application Form.

 

Exports
 

DROP SHIPPING

In addition to servicing retailers through our logistics network, Keystone Automotive Operations also offers a drop ship service – a program which enables you as a business to order and have the product delivered directly to the end consumer.

This service has the following features:

  • Itemized billing detailing each shipment separately
  • UPS shipping history including tracking numbers
  • A choice of UPS shipping options including shipping rates
  • A cancellation notification to your email address provided for cancellations
 

Frequently Asked Questions

How does the program work?
Orders are processed through Keystone / NTP and are shipped via UPS (unless oversized, when the part will ship truck freight) to your retail consumer. Keystone bills you for the cost of the part and shipping.

Does Keystone’s name appear on any of the documents or labels?
Keystone’s name does not appear on the package label, or the return form.  The return forms only lists an anonymous ‘Product Returns’ address and the label displays ‘Fulfillment Center’.

What shipping options are available?
UPS Ground, 3-Day Select, 2nd Day Air, and Next Day Air. LTL available on oversized parts for your convenience. Or you may use your own UPS account or take advantage of our flat rate shipping option. USPS and FedEx are available options as well. 

How do I know when an item is not shipped?
Keystone emails a cancellation file if the order is cancelled at the warehouse level.  

How do I process a return?
All return requests are processed starting with an email to our returns inbox. This dedicated mailbox is monitored daily by a member of our team, who coordinates the return.

When are orders processed and shipped?
All orders are picked and shipped the same day as long as they are placed before UPS cut times (varies by warehouse location).

How do I process a return?
Return to stock merchandise is processes by you through our website www.ekeystone.com any other return requests are processed starting with an email to our returns inbox. This dedicated mailbox is monitored daily by a member of our team, who coordinates the return.

 

How do I sign up for the program?
First step is to fill out an application found under the New Customer tab.  Once we receive an application your website or marketplace store must be pre-approved before an account is established. Requirements include: specifics around image management and active checkout process.

You may contact the following people for more information.
    Lori Adams ladams@key-stone.com

 
 
 

 

Drop Shipping
 

NATIONAL ACCOUNTS

National Accounts Team... Keystone recognizes market trends early giving national retailers the ability to target new markets effectively and economically. The National Accounts Department at Keystone is made up of associates dedicated to supporting this important business group. By using various forms of online ordering and Electronic Data Interchange, we have made it easy for National Retailers to develop and grow their businesses.

Expanding Retailer Options... To communicate the breadth of available inventory to customers, National Retailers are using various Keystone marketing tools within their stores. The depth of Keystone's inventory offers retailers the ability to minimize their own physical inventory. And with Keystone's vast delivery system, orders are fulfilled from over 800 different product lines quickly and easily. The retail world has become more and more competitive and Keystone's National Accounts Department offers the services that will help retailers to be well positioned for additional growth well into the future.

 

O'Reilly Auto Parts
 
scroll up