How does the program work?
Orders are processed through Keystone / NTP and are shipped via UPS (unless oversized, when the part will ship truck freight) to your retail consumer. Keystone bills you for the cost of the part and shipping.
Does Keystone’s name appear on any of the documents or labels?
Keystone’s name does not appear on the packing slip, the package label, or the return form. The return forms only lists an anonymous ‘Product Returns’ address and the label displays ‘Fulfillment Center’.
What shipping options are available?
UPS Ground, 3-Day Select, 2nd Day Air, and Next Day Air. LTL available on oversized parts for your convenience. Or you may use your own UPS account or take advantage of our flat rate shipping option. USPS and FedEx are available options as well.
How do I know when an item is not shipped?
Keystone emails a cancellation file if the order is cancelled at the warehouse level.
How do I process a return?
All return requests are processed starting with an email to our returns inbox. This dedicated mailbox is monitored daily by a member of our team, who coordinates the return.
When are orders processed and shipped?
All orders are picked and shipped the same day as long as they are placed before UPS cut times (varies by warehouse location).
How do I sign up for the program?
Your web site must be pre-approved before an account is established. Requirements include: specifics around image management and active checkout process.
You may contact the following people for more information.
Suzann at 800-272-4247 extension 2109 or firstname.lastname@example.org
Lori at 800-272-4247 extension 2686 or email@example.com